Website Care Plans

Build Trust, Grow Traffic and Gain Traction with a Website Care Plan!

Build Trust, Grow Traffic and Gain Traction with a Website Care Plan!

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It’s not maintenance … it’s peace of mind!

Your website is the most valuable tool for your business. Thus, ensuring it continues to run optimally should be the number 1 priority of all business owners. To achieve this, it requires regular attention. With our Care Plans, you can relax and watch as your website is cared for and maintained, at a fraction of the time and cost it would take to do it yourself.

GET STARTEDGET STARTED
website care plan support team
website care plans software and security

With a website care plan:

  • You will always have support in place to quickly respond to your website needs.
  • Your website software will be kept up to date
  • Your site will be less vulnerable to compatibility issues and hacking attacks.
  • You will have a recent copy of your website on hand to restore if needed.
  • You will pay a lower hourly rate for any changes/fixes required.

PROTECT YOUR BRANDS’ MOST IMPORTANT DIGITAL ASSET

GET IN TOUCHGET IN TOUCH

Our Plans

Choose the most suitable Care Plan for your Business

Modern websites have lots of moving parts and keeping the software up to date ensures a site continues to function at its best. It also reduces the likelihood of being hacked, due to vulnerabilities in outdated plugins. Much like a regular car service, the more you maintain the backend of your site, the better it will continue to run.

FOR CLIENTS WITH A BASIC WEBSITE THAT HAS MINIMAL TRAFFIC

BASIC

Monthly Software Updates:
WordPress Core,
Theme and Plugins1
Standard support response3
Ad hoc support at hourly rate

$75/m

FOR CLIENTS WITH A STANDARD WEBSITE THAT GETS REGULAR TRAFFIC

BRONZE

Everything in Basic +
Priority support response3
0.25hrs support reserved for technical issues
Discounted rate for requests2
Daily site backups4
Uptime Monitor
Security scanning
Immediate vulnerable updates7
Reporting

$120/m

FOR CLIENTS WHOSE WEBSITE IS AN INTEGRAL PART OF THEIR BUSINESS

SILVER

Everything in Bronze +
Fast emergency response
Take snapshot of site before and after5
Maintenance mode engaged6
1hr support reserved for technical issues
PHP updates and server maintenance
Virus & Malware scans
Blacklisted domain checks
24/7 site monitoring
Database scans and performance audits
SQL database maintenance and repairs

$360/m

FOR CLIENTS WHO NEED A SUPERIOR LEVEL OF WEB MAINTENANCE

GOLD

Everything in Silver +
Monthly Software Updates
Immediate vulnerable updates7
Discounted rate for requests2
3hrs support reserved for technical issues or content
(technical issues addressed immediately)
Fast emergency response
Manual server maintenance, scans, audits, checks, repairs

$590/m

Annotations
1- Plugin updates for up to 10 plugins for Basic/Bronze and up to 20 for Silver/Gold ($2/m per additional plugin)
2- Care Plan clients pay $140/hr instead of our regular $180/hr for any support/website change requests. (Coding work $160/hr instead of $200).
3- Standard support response within 2 business days. Priority response within 1 business day
4- Daily site backups to secure third party server (stored for 90 days).
5- Manual site backup prior to software updates, ensuring a physical copy of the website at the exact moment prior to updating. A snapshot before and after allows us to identify any changes to the site the software updates may have caused and rectify immediately.
6- Maintenance Mode switched on prior to updating the software, ensuring users cannot submit data or purchase items during the upgrade. Site activity during updates can potentially fail, or worse, break the site.
7- ‘Immediate vulnerable updates’ ensure any software version that becomes identified as a security risk gets updated within 2 business days, rather than waiting for the monthly software update.

We help reputable brands in Melbourne and Australia build TRUST, grow TRAFFIC and gain TRACTION.

Every business and industry is different, so chat with us to determine the most ideal solution to manage your website.

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Chris Eng
Chris Eng
May 21, 2025

Great service from Temerity in keeping us posted on our website in all aspects and works to keep it updated very appreciated

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Toscano Plumbing
Toscano Plumbing
December 17, 2024

Working with Elliot and the team at Temerity Digital has been a fantastic experience. Their professionalism and exceptional communication skills have made the collaboration seamless. The informative reports they provide keep us well-informed about our progress. Since we began our SEO campaigns with them, our website ranking has improved significantly. I highly recommend their services to anyone looking to enhance their online presence and work with a team that truly prioritises their client’s success.

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Bondi Dental
Bondi Dental
August 28, 2024

Elliot and his team have been wonderful to work with. Extremely professional, excellent communication with informative reporting. Since engaging Temerity Digital for our SEO campaigns our website ranking has increased dramatically. Highly recommend their services.

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Aqeel Meo
Aqeel Meo
August 26, 2024

A best ever SEO and Web Development company. Highly recommended for top notch businesses to get high sales.

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Pelican Rouge
Pelican Rouge
January 22, 2024

Great results so far with Temerity. Thanks to Elliot and the team, keep up the great work!

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Sharleen D'Cruz
Sharleen D'Cruz
December 3, 2023

Elliot and the team at Temerity Digital are fantastic to work with. They are efficient, very responsive, and always ready to help. Since engaging their services for our SEO needs, the impact has been remarkable. Our online presence and visibility have received a boost, all thanks to their expertise and dedication. I highly recommend Temerity Digital to anyone seeking exceptional results and a team that genuinely cares about their clients' success.

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Lisa Pope
Lisa Pope
August 30, 2023

Temerity Digital did an amazing job with our ARC Training Centre website - they made it better than we had imagined, supplied innovative and cost effective solutions for our requirements - and have been incredibly fast responders whenever we have a question - can't recommend them highly enough

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Daniel Mitchell
Daniel Mitchell
July 23, 2023

Elliot and Team have now created 3 websites for our businesses. They have been fantastic to work with and the website has been key to our business success. Our website needed to stand out, and Temerity have always been very happy to innovate and create, for example, scrolling photo galleries. Prompt, reliable service, and they are excellent communicators. I can't recommend them highly enough. My business is Vet Skin and Ear, Victoria. If you want to see the kind of work he does, our website is an example. Temerity should be proud of how it has worked out. Go Team!

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mike Greene
mike Greene
July 19, 2023

Elliot & His team have been looking after our IT for some time now, and we couldnt be happier. Getting great SEO results ! Recommend highly !

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Amy Sullivan
Amy Sullivan
March 28, 2023

I have always had a great experience with Marcus and Elliot at Temerity! From the start, they have always been very helpful, accommodating and thorough. Would definitely recommend!

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Matthew Jones
Matthew Jones
March 23, 2023

Elliot and Marcus have been looking after our website and other digital marketing needs for 10 years plus and it has been great to have forged a terrific relationship with such a responsive partner like Temerity Digitial. Love you work!

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Candice Bowers
Candice Bowers
March 22, 2023

Elliot, Marcus and team have been a great help in setting up my website for my small business. I can't fault them on professionalism or efficiency of solving problems.I'm also going through the process of setting up a new website for my husband's business too. I doubt I will go anywhere else for web or online marketing content.

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Victoria Brockett
Victoria Brockett
September 5, 2022

We have been working with Temerity Digital since the beginning of 2020 and continue to find them fantastic operators. Elliot, Marcus and the extended team offer amazing service, expert digital knowledge and thorough reporting. We view them as extended members of our team and regularly seek out their recommendations and advice. Their pricing is competitive and they keep that personal boutique agency feel, which is what we are after.

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Mark Ryan
Mark Ryan
August 20, 2022

Establishing a startup requires work on many fronts. It was fantastic to work with Temerity and find that this was one part of plan that was easy and delivered when they said they would. Thanks to Elliot, Marcus and the rest of the team!!

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Sarah L'Huillier
Sarah L'Huillier
March 23, 2022

We worked with Temerity for the development of our new e-shop. Elliot and his team were great to deal with and we were very pleased with their professional service. Would recommend to others

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Water Temple Floatation
Water Temple Floatation
March 16, 2022

I found Elliot incredibly helpful when I needed to transfer my website from Squarespace to WordPress. His web design team were incredibly efficient and responsive. We have since used Temerity Digital for a range of digital marketing services, and would highly recommend them to anyone looking to improve their online presence.

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Dakin Frantz
Dakin Frantz
March 11, 2021

Elliot & Marcus, were very professional & very easy to work with. They were always available to discuss my ideas & requirements, they offered up their extensive experience to put our Website together. I would & will recommend Temerity Digital to anybody looking to build a Website for their business or personal landing page.

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Clare McLel
Clare McLel
July 12, 2020

Temerity Digital is absolutely wonderful to work with - Elliot and his team were patient with questions, responsive and thoughtful throughout the whole process. We could not be happier with our new website!

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David Campbell
David Campbell
July 2, 2020

I have used Elliot and the team at Temerity for over 10 years. They have designed two business web sites and handled all our SEO. A great company to work with, I have recommended them to many friends with confidence.

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Ram Nada
Ram Nada
May 8, 2019

I had the pleasure of working with Temerity Digital.I have nothing but good things to say. Elliot is very very professional and eager to help. Overall I have had a great experience with Temerity Digital , and would definitely recommend it to anyone looking to get good quality SEO work done.

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Dr. Brendan Meagher
Dr. Brendan Meagher
January 9, 2019

Just celebrated 10 years benefiting from the great services of Temerity Digital. Elliot and his team are always friendly, responsive and exceed expectations. Highly recommend them. Brendan from Mind Health Care

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Carl Lacorcia
Carl Lacorcia
November 21, 2018

I got recommended Temerity Digital from a colleague of mine. From the first meeting with Elliot, I felt confident Elliot was man to achieve a higher google ranking and presence I was after. He has delivered on his promise, his web design was perfect and his ongoing SEO has seen my website rank top fold in google organic search. His work and communication is fantastic. I could not recommend Elliot any more!

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Josh Cox
Josh Cox
July 20, 2017

I highly recommend Elliot and Temerity Digital! Elliot has been managing our SEO for a number of years now and helped grow our traffic over that period. If you have any web dev or search needs definitely give them a go.

Website Care Plan Example

You’re only successful when your website is healthy!

Here’s a sneak peak at our Website Management portal.

website care plan example

Our Website News & Insights

Website Maintenance News & Insights

Some of our latest articles around websites and marketing strategies.

Frequently Asked Questions

You have questions? We have answers.

Modern websites have many moving parts and need to be regularly managed to ensure they continue to function optimally. A website is one of the most important tools a business has, so keeping it up to date and minimising the risk of hacking or incompatibilities is crucial. A Care Plan provides ongoing support, so that everything is kept up to date. It also means you are investing in a relationship with us to manage the website, so you have an immediate point of contact whenever something is required.

The level of management should depend on the importance of your website. If it’s a core part of your daily business activities, then investing in a higher plan makes sense. It all comes down to risk versus reward, and the higher the plan, the higher level of support. If you require regular content updates then the higher plans are also more cost effective, as you save money by including hours within the plan. For e-commerce sites or other functionality, you should be choosing the Silver plan at a minimum.

If your website is an important business tool, we highly recommend support time (Silver and Gold plans). Having support built in allows us to manage any issues/troubleshooting that may arise due to software updates or the general running of the website. If you don’t have this support built in, whenever an issue arises, we will need to contact you for approval to proceed with fixing it (at our hourly rate). This could increase the length of time your website is down and inaccessible to your customers. Support time on Silver (1hr) is used to manage any issues that arise, without the need for your approval to action. Support time on Gold (3hrs) can be used to both manage issues and for content updates to your site.

You cannot roll support over to future months. Support is built into the care plans to ensure we can respond to issues immediately and action fixes accordingly. It also allows us to provide content updates at an even lower hourly rate.

Enabling maintenance mode ensures that no-one tries to submit/purchase anything while the software is being updated. If the site is live, a submission may fail, or even worse, potentially break the website. Maintenance mode means visitors cannot access the site during the updates, minimising the risk of things breaking.

If a website has more plugins, then more time is required each month to perform these updates.

For higher plans, we can also create a separate environment to update the plugins and test them before going live. This is particularly important for businesses who need to ensure maximum uptime and avoid potential issues associated with updating software.

New versions of software are continually released to improve features, patch security issues and ensure ongoing compatibility. Sometimes a plugin can become vulnerable, meaning they are at a higher risk to hacking. If you’re on a plan that includes ‘immediate vulnerable updates’, we will ensure the plugin is updated to the new safe version within 2 business days of the notification. Clients on the basic plan will be notified of the vulnerable plugin and can choose to wait until their monthly software updates, or request an immediate update, which will be charged at the ‘Care Plan’ hourly rate.